Privacy Policy

ColeSoft Marketing, Inc., a Virginia corporation (referred to in this Privacy Policy as “ColeSoft”, “we”, “us”, or “our”) respects your privacy and we are committed to protecting it through compliance with this Privacy Policy. This Privacy Policy is part of the ColeSoft Terms of Service, located at https://www.colesoft.com/terms (the “Terms of Service”). Except as otherwise defined herein, all terms used in this Privacy Policy have the meanings set forth in the Terms of Service. Please read this Privacy Policy and the Terms of Service carefully to understand our policies and practices regarding how we use your information.

  1. Introduction.This Privacy Policy describes the types of information we may collect through your use of the ColeSoft Website located at https://colesoft.com/ (the “ColeSoft Website”) and our practices for collecting, using, maintaining, protecting, and sharing that information.
  2. Updates to Privacy Policy.We may update this Privacy Policy from time to time. Changes to this Privacy Policy will be made and will become effective as described the Terms of Service.
  3. Children Under Age 13.We are committed to protecting the privacy of children under the age of thirteen (13) years (each a “Child” and collectively, “Children”). Access to and use of the ColeSoft Website by Children is prohibited. The ColeSoft Website is not designed for or marketed to Children, and we do not knowingly collect Personal Information (as defined below) from Children. If we learn we have collected or received Personal Information from a Child, we will delete that information. If you believe we might have any information from or about a Child, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it..
  4. Definitions.As used in this Privacy Policy:

            4.1.  Location Information” means global positioning system (GPS) coordinates, Global Navigation Satellite System (GLONASS), iBeacon, or other geolocation information that can be used to identify the precise location of a person or device, but excluding Internet Protocol (IP) addresses. We do not collect, use, or share Location Information.

            4.2.  Non-Personal Information” means information or content other than Personal Information, including, for example, aggregated, anonymized, or de-identified information about our users and other information that does not identify any individual.

            4.3.  Personal Information” (or “Personal Data”) means personally-identifiable information (information relating to an individual that can be used to identify, locate, or contact that individual, alone or when combined with other personal or identifying information), such as: name, home or physical address, e-mail address, phone number, Location Information, bank account numbers, credit or debit card numbers, and any other information about an individual that we collect through the ColeSoft Website and maintain in personally identifiable form in combination with other personally-identifiable information.

  1. Types of Information Collected.

            5.1.  Device and Activity Information.  We may automatically collect information about you when you use the ColeSoft Website, such as the pages, materials, and features you access and use, the amount of data transferred, the links and buttons you click/tap/select, the amount of time you spend interacting with the components of the ColeSoft Website, and other information about your interactions with the ColeSoft Website, as well as certain standard information that your browser or device sends to every website or Internet server that you visit, including your Internet Protocol (IP) address, operating environment (such as browser type and version, browser plugins installed, operating system version, regional and language settings, screen size and/or resolution, windows size, and page size), access dates and times, and referring websites. The ColeSoft Website may use cookies, flash cookies, web beacons, pixel gifs, HTML 5 local storage, and other technologies for a variety of purposes, such as saving and retrieving information about you, your visit, and your preferences and settings. We may use such technologies to share Non-Personal Information with third parties or to retrieve Non-Personal Information from third parties. At this time, the ColeSoft Website does not respond to “Do Not Track” signals sent to us by your browser.

            5.2.  Location Information.  We do not collect, use, or share Location Information.

            5.3.  Google Analytics.  We may, from time to time, use a tool called “Google Analytics” (including Google Analytics Demographics and Interest Reporting features) to collect information about your use of the ColeSoft Website, which helps us provide content that is relevant to you and optimized for the devices that you use (such as smartphones and tablets). We respect and value your privacy, and we never combine the information collected through the use of Google Analytics with other personal data. We use the information we receive from Google Analytics only to improve our website and our content and marketing. Google’s use and sharing of information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service (located at: https://marketingplatform.google.com/about/analytics/terms/us/) and the Google Privacy Policy (located at: https://policies.google.com/privacy). For more information about Google’s privacy practices, see: How Google uses data when you use our partners' sites or apps (located at: https://www.google.com/policies/privacy/partners/). You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ad Settings tool (https://www.google.com/settings/ads/). As an added privacy measure, you can use the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout/).

            5.4.  Information You Provide.  When you create and use a ColeSoft Account (as defined in the Terms of Service), you may provide us with a variety of information, such as your name, e-mail address, billing address, payment information, and other types of information. We will store and use such information only in accordance with the Terms of Service and this Privacy Policy.

  1. Use of Non-Personal Information.We may use Non-Personal Information (including, for example, aggregated information about our users or information that does not identify any individual) for any purposes whatsoever (including without limitation, advertising, marketing, enhancing, designing, or developing products and/or services, and research), and we may share Non-Personal Information with others, including our partners, affiliates, and our service providers.
  2. Cookie Policy.We may use cookies and other similar technologies, such as HTML 5 local storage, to provide the ColeSoft Website.

            7.1.  Cookies and Local Storage.  Cookies are small text files placed onto your device when you visit and interact with the ColeSoft Website. Local storage is a technology that allows a website or application to store information locally on your device. These technologies enable us to provide and enhance your experience using the ColeSoft Website.

            7.2.  How We Use Cookies and Local Storage.  We use these technologies to provide the ColeSoft Website to you and to analyze and improve the ColeSoft Website. Our uses generally fall into one of the following categories:

                        7.2.1.  Essential Processes and Security:  To enable essential functions of the ColeSoft Website, such as to facilitate logging you in to the ColeSoft Website, facilitating payments, protecting your security, and helping us fight spam, abuse, and violations of the Terms of Service.

                        7.2.2.  Preferences:  To remember information about your browser and your preferences.

                        7.2.3.  Performance, Analytics, and Research:  To help us understand and measure how you use the ColeSoft Website and to improve the ColeSoft Website.

            7.3.  Blocking and Removing Cookies.  We are committed to protecting your privacy, as described in this Privacy Policy. Most browsers allow you to modify your settings to accept or deny all cookies or to request your permission each time a website attempts to place a cookie on your device, and most browsers allow you to delete cookies that have already been placed on your device. However, the ColeSoft Website will not function properly if you prevent the ColeSoft Website from placing cookies on your device.

  1. Use of Personal Information.

            8.1.  How We Use Your Information.  We will only store and use your Personal Information as is reasonably necessary or appropriate in connection with your use of the ColeSoft Website, including:

                        8.1.1.  to contact you in connection with your use of the ColeSoft Website, including to respond to your inquiries;

                        8.1.2.  for authentication and identification purposes;

                        8.1.3.  to enable us to process any orders you place through the ColeSoft Website;

                        8.1.4.  to provide you with notices about your ColeSoft Account (including reminders about the expiration of any applicable ColeSoft License Agreement (as defined in the Terms of Service) or any applicable licenses or subscriptions);

                        8.1.5.  to fulfill any other purpose for which you provide such information to us;

                        8.1.6.  in any other way we may describe when you provide the information;

                        8.1.7.  to carry out our obligations and enforce our rights;

                        8.1.8.  to ensure your compliance with the Terms of Service and any applicable ColeSoft License Agreement and/or to investigate any potential breach of the Terms of Service or any applicable ColeSoft License Agreement; and

                        8.1.9.  to protect third parties.

            8.2.  How We Share Your Information.  We are committed to protecting your privacy and we will not sell, lease, or disclose your Personal Information to any third party except as described in the Terms of Service and in this Privacy Policy. In addition to using and disclosing your Personal Information in the manner described above and elsewhere in this Privacy Policy, we may disclose your Personal Information:

                        8.2.1.  to any person, entity, or organization which you consent for us to disclose your Personal Information to;

                        8.2.2.  to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about our users is among the assets transferred;

                        8.2.3.  to any person, entity, or organization in order to facilitate the provision of the ColeSoft Website, such as providing your name and payment information to our third party payment processor if you purchase a license or subscription for the Software (as defined in the Terms of Service) through the ColeSoft Website;

                        8.2.4.  to any of the ColeSoft Parties (as defined in the Terms of Service), our business partners, service providers, vendors, and agents who provide hosting services, technical support services, or other services, and as is necessary or appropriate in connection with the operation, maintenance, and support of the ColeSoft Website;

                        8.2.5.  to comply with any legal requirements, subpoenas, discovery requests, or court orders, to defend any legal or administrative proceedings, or as we believe in good faith is necessary to comply with any laws or legal requirements;

                        8.2.6.  to any person as we believe is necessary or appropriate in an emergency situation, including without limitation, to prevent criminal activity, personal injury, or property damage;

                        8.2.7.  to law enforcement, financial institutions, or other appropriate authorities in connection with any investigation of suspected criminal or fraudulent activity by any person or entity; and

                        8.2.8.  if we believe it is necessary or appropriate to protect the rights, property, or safety of the ColeSoft Parties (as defined in the Terms of Service) or other third parties (including, without limitation, to facilitate the enforcement of our rights under the Terms of Service).

  1. Opt-In Sharing Features.  We will not knowingly disclose your Personal Information to a third party if we know or have reason to believe that the third party will use your Personal Information for direct marketing purposes, unless you opt-in or otherwise expressly consent for such sharing.
  2. Security.  We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure, including the use of TLS to encrypt information you send through the ColeSoft Website. The safety and security of your information also depends on you. You are responsible for safeguarding you’re the login credentials associated with your ColeSoft Account and notifying us immediately if you suspect your login credentials for your ColeSoft Account have been compromised. Unfortunately, the transmission of information via the internet is not completely secure. Despite our measures to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to or through the ColeSoft Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures of the ColeSoft Website or of our service providers, agents, or other third parties.
  3. Payment Information.  For purchases of licenses or subscriptions for the Software through the ColeSoft Website, we currently use including Stripe, Inc. (“Stripe”), a third party payment processor, to process payments. Your payment information collected through the ColeSoft Website is transmitted directly to Stripe and is not stored by us. You acknowledge and agree that payments processed using Stripe are subject to the Stripe Terms of Service (https://stripe.com/us/terms) and the Stripe Privacy Policy (https://stripe.com/us/privacy), as amended from time to time by Stripe, and that we are not responsible for any acts or omissions of Stripe.
  4. Third Party Sites.  The ColeSoft Website may contain links to other websites that are operated by third parties. Once you have clicked on a link connecting you to such third party website, you will leave the ColeSoft Website and be taken to a website that we do not control. This Privacy Policy does not apply to any Personal Information (or other information) collected on a third party site. You should read the privacy policy of the third party site before providing any Personal Information on such third party site. We are not responsible for any use by any person or entity of any information that you may provide while accessing or using any websites or services provided by a third party.
  5. Access to and Change of Personal Information.  You may contact us at any time to: (a) request the removal of the Personal Information you provided to us from our databases; or (b) update your Personal Information. However, certain information associated with your use of the ColeSoft Website may be retained permanently for legal, tax, and business reasons. In addition, because certain Personal Information may be necessary to provide the ColeSoft Website to you, you understand that the removal of that Personal Information may require us to delete your ColeSoft Account. When your Personal Information is updated or deleted, copies of such information may remain in our backups.
  6. Contacting Us.  You may contact us with questions relating to this Privacy Policy by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..